Business Office Coordinator

We are currently seeking an organized, efficient and outgoing leader to fill our full-time role of Business Office Coordinator at our brand-new senior living community, Bayview Seniors Community, in White Rock, BC.

The Business Office Coordinator provides full administrative support for the Community, manages the Concierge Team and handles all accounting, payroll and reception duties.

KEY DUTIES

• Answers and directs the telephone in a professional and courteous manner.
• Greets and directs visitors.
• Maintains confidentiality and office files for all financial, team member and resident data and manages the workflow.
• Completes required paper work/forms generated by various government and/or other industry specific agencies as directed by the Executive Director.
• Maintains the inventory of office supplies for the retirement residence and orders additional supplies from the designated suppliers when needed.
• Maintains internal records and prepares internal reports for the General Manager, as required.
• Carries out accounts payable and receivable functions such as payroll, resident billings, processing invoices for payment and other related tasks.
• Liaises with residents and residents’ families on financial matters relating to resident billings providing clarification and additional information when necessary.
• Manages Concierge and Night Concierge, including recruiting, training, scheduling, etc., to ensure all guests are greeted, security is maintained and needs of residents are met.
• Completes and sends all relevant team member information documents to Support Office and/or various agencies (e.g. Group Benefits Plan, Service Canada, etc.) and assists with orientation of new team members.
• Processes payroll, including rate of pay and/or change of status for all team members, when applicable.
• Maintains accurate account of team member time schedules and sick days in collaboration with the management team for payroll purposes.

DESIRED SKILLS AND EXPERIENCE

Education:

• Two (2) year diploma from a recognized college in business, commerce, administration or related field

Experience:

• Three (3) years experience in administrative, office management or bookkeeping environment
• One (1) year organizational management and leadership experience

Knowledge:

• General office procedures, practices and equipment
• Computer applications, such as MS Office, payroll, electronic billing systems, etc.
• Filing systems
• General understanding of the organization, its core values and operations
• Legislative regulations and policies relevant to the work

Competencies, Skills & Abilities:

• Strong administrative, timekeeping and bookkeeping skills
• Ability to supervise, organize and schedule work functions and motivate a team of professional employees
• Strong oral, verbal and interpersonal communication skills
• Ability to leverage available resources
• Ability to develop and maintain effective working relationships with a wide variety of people
• Excellent organizational and time management skills
• Ability to treat residents with respect, dignity and care
• Ability to resolve contentious or sensitive issues or situations
• Excellent computer skills with proficiency in Word, Excel, Outlook, payroll and electronic billing systems
• Ability to maintain confidentiality of resident information

Personal Suitability:

• Demonstrates a strong desire to serve seniors
• Open, friendly, professional and responsive
• Able to apply tact, discretion and sound judgment
• Trustworthy leader
• Shows initiative and commitment to excellence
• Resident centered

Desirable Qualifications:

• Experience with PCC or YARDI (electronic billing system) preferred

If our values resonate with you, and you meet the qualifications listed above, we encourage you to apply. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.